Help Center


I forgot my password. What do I do?

Go to, click on 'Log In' in the upper-right corner, then click on "Forgot your password?" in the pop-up window:

You will receive an email with instructions to create a new password.

If you need assistance in changing your password, please see this FAQ:

How do I change my email address and/or password?

If you build your tree in Family Tree Builder, it will be necessary to change your password there as well.

In order to change your password in the Family tree builder please see this FAQ: 

How do I change my login details in my Family Tree Builder Software?