Help Center


Why can't I upload my DNA data file?

You may be restricted from uploading the DNA data file on one of the following reasons: 

1. For legal reasons it’s not possible to upload the DNA data files to those users whose place of residence is Poland or Israel.

2. As a site webmaster, you can upload DNA raw data of your family members on your family site.

If you have invited a family member to join your site as a site member, but this person doesn't have a card in the family tree, you will first have to create a person card in the tree and associate this individual to the person card. Only then you will be able to upload their DNA data.

Please read the following FAQ to learn how to associate your site members to the family tree: How do I associate a site member to the family tree on my site?

3. If you are trying to upload the DNA file to your family member, and you have to receive a permission from the person for whom you wish to upload the information. If you would like to upload raw DNA data for a family member who has passed away, you must have received their consent in the past. Without consent, you will not be able to upload their raw DNA data.

If there are no restrictions on DNA testing for your region, and you have received consent from your relatives to upload their DNA data, but are still having difficulties uploading a DNA file, please contact our support team for help.